Customer Success Specialist, Estonia

Nordhealth is a publicly listed and fast-growing cloud-based healthcare SaaS company on a mission to redefine digital healthcare. We build software that empowers veterinary and therapy professionals to provide the best possible care experiences to their patients. Our products serve more than 30,000 veterinary and therapy professionals across 7,000 clinics and hospitals located in over 25 countries.

Headquartered in Helsinki, Finland, Nordhealth has a solid footprint in the Nordic region and a growing presence internationally, with more than 240 employees working either remotely or from offices (collaboration hubs). For more details visit the company’s website at nordhealth.com.

We are looking for a Customer Success Specialist who would support veterinarians, vet nurses, animal clinic managers, and administrators in using our veterinary practice management software Provet Cloud. You will be supporting them when they have questions or issues with the program. You will also take part in implementation, training, and sales processes as you get comfortable in the company.


Role Description

  • Provide first-line support using tools like ZenDesk and Jira
  • Implement Provet Cloud in animal clinics, provide initial training and setup help
  • Sell the system for new customers


Our expectations

  • Estonian language skills: native or fluent, written and spoken
  • English language skills: excellent written and spoken
  • Russian, Latvian, Lithuanian languages are an asset
  • Experience in customer service would be a valuable asset
  • Professional and friendly service manner
  • Autonomous and eager to learn new 
  • Strong "Can Do" attitude
  • Passion for great customer service
  • Aptitude to learn and master a modern web-based program
  • Good general computer skills


Our employees feel comfortable with us!

Nordhealth offers a stable but constantly evolving and growing work environment. We strive to provide our employees with the best possible working conditions.

According to the well-being at work survey, we enjoy great co-workers, a supportive and helpful work community, meaningful work tasks, flexible working hours, and benefits and events. Nordhealth employees feel that every employee has a chance to make an impact and that they are listened to. So we believe that you will enjoy us for a long time!

We emphasize good work ergonomics, providing you with a budget to improve your home office. You will also receive a computer with needed peripherals, with the operating system of your choice. We also support physical activities with a budget.

You won't get a big list of tasks from day one - an extensive onboarding program will be prepared so you can learn all about the systems before you take any responsibilities.

What's in it for You?

Job type: Full-time

Location: Remote in Estonia

Salary: Competitive salary and a wide array of benefits

Start date: As soon as possible


Are you interested?

Submit your application through this page. The vacancy will be filled as soon as a suitable person is found.

Contact persons:

Kristjan Praks, kristjan.praks@nordhealth.com

Juha Huttunen, juha.huttunen@nordhealth.com mobile +358504398983 

Additional information

  • Remote status

    Fully remote

Or, know someone who would be a perfect fit? Let them know!

Already working at Nordhealth?

Let’s recruit together and find your next colleague.

email
@nordhealth.com
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