👋 Who are we?

Nordhealth’s mission is to build software that improves the daily lives of healthcare professionals. We build software that empower veterinary and therapy professionals to provide the best possible care experiences to their patients. Our products are used daily by over 50,000 professionals in over 10,000 clinics and hospitals annually across 30+ countries with 17+ years of experience in healthcare and veterinary software.

We understand that talent comes from everywhere and anywhere. The greater our diversity, the better the products we deliver. That’s why we are a remote-first company, headquartered in Helsinki, Finland, with all ~400 employees working either remotely or from collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in our other markets too, especially in Europe and North America (more at our website nordhealth.com.)

About the role 

We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.

We’re looking for a consultative Customer Success Manager that is passionate about building strong relationships and partnering with our customers to help them achieve their goals. You’ll work closely alongside veterinary practices to ensure they are obtaining value from our market leading practice information management system, Provet Cloud. 

You’ll be responsible for our customers post-implementation journey, proactively engaging with a portfolio of customer accounts to establish yourself as their trusted advisor and product expert to drive adoption and help them to realize the full value from their investment in our software. You’ll be naturally curious to learn more about a practice's ways of working, their aspirations and challenges so that we can translate what you’ve learned into actionable results to continually improve our product and our Net Promoter Score (NPS). 

🚀 Reporting to the Vice President of Growth, you will help propel Provet Cloud’s value by delivering proactive engagement and educating our customers on best-practices and how to get the most from our solutions.

Your key responsibilities include:

• Proactively deliver customer engagement to guide new and existing customers on how to achieve their goals and maximize the value they receive from our PMS.

• Maintain high levels of customer engagement and satisfaction with a focus on value & advocacy as you guide our customers throughout their post-implementation journey by delivering a variety of customer engagement touchpoints.

• Become a product expert on the Provet Cloud platform and its services so that you can become a champion to help resolve customer queries and advise on best-practices.

• Lead regular strategic reviews with customer accounts to communicate progress against agreed success plans, address and mitigate risks while documenting feedback.

• Represent the voice of the customer internally at Nordhealth - documenting and presenting the good, the bad and the ugly of our customer feedback to ensure our North American market needs are understood and we are continually improving our solution and the value it provides.

• Work collaboratively with the sales, customer support and implementation teams as required to help customers work towards their goals

What will help you to be successful in this role?

• Veterinary experience is highly desirable, but we would love to speak with you if you have Healthcare / SaaS experience.

• A successful track record as a Customer Success Manager, Account Manager or similar customer facing technology role.

• You have a strong sense of ownership with a bias for action and willingness to roll-up your sleeves as we continue to scale our North American operations and define Customer Success at Provet Cloud.

• You have an enthusiastic and dedicated approach to connect with customers and share your industry knowledge and experience to understand their needs and how they can realize full value from our PIMS.

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎

In addition, we offer:

• The chance to work in a meaningful industry and join a fast-growing, global company on a path to changing digital healthcare.

• Remote from anywhere in North America - Nordhealth is a truly “remote first” company.

• Internet and phone bills covered.

• Stipend to set up your home office

• Fully paid Health insurance, Vision, and Dental.

• Frequent company events and talented colleagues from around the world.

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.