👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 35+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 300 employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

We're redefining veterinary software with Provet Cloud — a market-leading, cloud-based practice management system. As we continue to grow, we're looking for an Enterprise Delivery Manager to lead our global enterprise implementation team and ensure the successful delivery of our platform to enterprise clients while maintaining strong project profitability! 

Reporting directly to the VP of Professional Services, the Enterprise Delivery Manager will drive profitable delivery of enterprise implementations, coordinate cross-functional resources, and lead a global team of Enterprise Implementation Specialists across multiple markets.

This role owns the financial performance of all enterprise projects and serves as the bridge between commercial teams and delivery teams, ensuring all work is properly scoped, contracted, and executed to the highest standards.

You will bring a data-driven mindset to resource forecasting and project management, using KPIs to guide strategy and execution. Your leadership will be key to scaling our enterprise delivery capabilities while maintaining exceptional implementation quality and customer satisfaction. 🚀

Your key responsibilities include:

• Lead and manage a global team of Enterprise Implementation Specialists, fostering a culture of accountability, efficiency, and solution-oriented thinking.

• Own the profit margins of all enterprise implementation projects, balancing resource allocation with commercial requirements

• Coordinate with commercial teams (Key Account Managers, Sales) to ensure all enterprise work is governed by appropriate statements of work and commercial agreements

• Develop and maintain accurate resource forecasting models to ensure optimal staffing across multiple concurrent enterprise projects

• Implement standardized delivery methodologies that can be scaled across enterprise clients while accommodating unique customer requirements

• Act as a senior escalation point for complex enterprise implementation challenges, providing expert guidance and resolution

• Develop and monitor KPIs that align with profitability, delivery efficiency, and customer satisfaction goals

• Partner cross-functionally with Product, Support, Customer Success, and Sales teams to ensure seamless enterprise implementations

• Establish best practices for enterprise implementations that drive consistency, quality, and efficiency across all regions

What will help you to be successful in this role?

• Proven leadership experience in Professional Services, Enterprise Implementation, or Project Management within SaaS or Healthcare technology environments. Veterinary industry experience is a plus

• Track record of delivering complex, high-value enterprise software implementations on time and on budget

• Experience managing P&L responsibility and driving project profitability

• Demonstrated ability to lead global, distributed teams with clarity and high performance standards

• Strong commercial acumen with experience in scoping, estimating, and pricing enterprise implementation services

• Excellent resource planning and forecasting capabilities

• Confident communication skills with both technical teams and executive stakeholders

• Data-driven decision-making approach with the ability to leverage KPIs to guide team performance and project outcomes

• Experience coordinating with commercial teams to ensure proper commercial coverage for all delivery activities

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎

In addition, we offer:

• The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare

• Competitive compensation and benefits

• Internet and phone bills covered.

• Learning and professional growth opportunities

• The tools you need, and enjoy using

• Frequent company events and talented colleagues from around the world
  

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.