👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals. Vetera is our German subsidiary and specialist in the DACH region.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 35+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

At Vetera - part of Nordhealth, one of our core veterinary software, customer service is more than just a specific role. Our customer service representatives are an integral part of our company culture and define how we interact with our customers.

Become part of our team and independently advise our customers on the optimal use of the leading practice software, Vetera, after an intensive training phase. Your success will be reflected in the long-term satisfaction of our customers! Being part of Vetera means shaping the future of veterinary medicine and pet owners while also advancing your own future.

With Vetera, we have a great product whose IT architecture and functionality are continuously being developed. More than 2,000 practices and clinics now use Vetera.🚀

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:

• Completed training in veterinary medicine, business or technology, or an equivalent qualification.
• Proven (long-term) professional experience in a customer-oriented position, preferably in IT support, helpdesk, customer service or as a veterinary assistant.
• Very good written and spoken German and good English skills.
• Ability to explain complex issues clearly and in a customer-oriented manner.
• High level of service orientation, commitment and problem-solving skills.
• Confident use of IT systems, in particular Freshdesk, Odoo, Google Suite, remote access software and basic knowledge of networks, hardware and software.
• Structured, careful and process-oriented way of working, especially when recording, prioritising and documenting support cases.
• Ability to work in a team, willingness to collaborate across departments and support Vetera's team goals.
• Resilience and flexibility, even when faced with an increased workload.
• Willingness to engage in continuous professional development in line with operational requirements.

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎

In addition, we offer:

• The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare

• Competitive compensation and benefits

• Learning and professional growth opportunities

• The tools you need, and enjoy using

• A fully remote work

• Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.