👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 35+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.

We’re now looking for a driven team-oriented Implementation Specialist to join our UK & International Implementation Team and help us scale our veterinary operations! Reporting directly to the Implementation Manager, your main goal is to take care of the onboarding process of new customers from start to finish. In this role, you will train and consult with our veterinary customers on the optimal use of our highly customizable software (this includes remote and in-person training), mainly in the UK, but also international customers.

This is a unique opportunity to join our resourceful, empathetic and tenacious team! 🚀

Your key responsibilities include:

• Deliver online and onsite training to veterinary professionals

• You will manage implementation projects from start to finish and customize the software to the veterinary customer’s needs

• Work closely with different members of clinics to advise on best practice Provet Cloud workflows

• Collaborate with key stakeholders from universities to corporate accounts to build customized training and go-live strategies

• You will manage multiple projects simultaneously as well as training a wide range of customers with different abilities

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company, have project/ change management experience or you may come from a veterinary background.

Our Implementers are high-level workflow experts who advise on how to make the clinical environment more efficient and create a better work-life balance for our veterinary professionals. Implementers manage multiple projects simultaneously and grow to become project management specialists.

In addition, we humbly request that you:

• Bring excellent customer service mentality

• Demonstrate excellent verbal and written communication skills

• Possess a technical mindset and competence with a passion for training others

• Have the aptitude to explain technical matters to non-technical people

• Are able to learn new software quickly

• Are a great problem solver

• Have immaculate attention to detail and organization

• Are willing to occasionally work in different time zones (for example the US time zones), as well as travel internationally

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎

In addition, we offer:

• The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare

• Competitive compensation and benefits

• Learning and professional growth opportunities

• The tools you need, and enjoy using

• Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.