👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 35+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

We are looking for a Finnish-speaking Customer Support Specialist, happy to join on a 12-month contract.

We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.

We are seeking a dedicated individual for a role that centers around Provet, our cloud-based veterinary practice management software (https://www.provet.cloud/). Provet is designed to help veterinary practitioners save time so they can devote more attention to caring for their patients and to make managing a veterinary practice more efficient and simpler. It offers features for appointment scheduling, electronic medical records, inventory management, billing, and communication within the veterinary team. 

We’re looking for a satisfaction focused Customer Support Specialist! You’ll be joining a team of our Support Specialists for the next 12 months. This role will be fixed-term (12 months) as start, but with a possibility to continue if our collaboration is fruitful and you like your work here!

As a Customer Support Specialist, you’ll play a key role in assisting our customers by acting as their first point of contact via calls, emails and live chat enquiries. You'll have a passion for problem-solving by investigating and diagnosing technical issues and becoming an expert on our platform and the services we offer. 
This role offers an exciting opportunity to progress and develop your career within the technology sector by working for a growing business with global reach. Ideally, you’ll have some experience working in a busy, customer service focused role and thrive in a fast paced environment where you can progress your skills and career.🚀

Your key responsibilities include:

• Providing 1st level support in fluent Finnish, English and other Nordic languages are preferred for issues and incidents by responding to requests we receive via telephone, email and live chat in a professional, supportive and positive manner. 

• Being part of the support team built for our customers, meaning that your working hours are daily from 08.00 to 16.00 Finnish time. We appreciate your flexibility in the working time arrangements and we also offer a possibility of flexible working time. 

• Ensuring accurate and complete information is captured and logged in our ticketing system, while keeping our customers up-to-date on progress throughout.  

• Collaborating with your colleagues and other teams such as our technical support to deliver timely resolution of customer issues.

• Carrying out initial troubleshooting on any issues received, ensuring all details are captured from the customer to ensure we fully understand the issue. 

• Becoming a product expert on the Provet platform and its services so that you can become a champion to help resolve customer queries and advise on best-practices.
  

What will help you to be successful in this role?

Ideally, you already have experience working in a customer related role with a passion to deliver the highest level of customer service. Maybe you also have already gained some experience from working in a fast growing, global SaaS company. Also: 

• You’re independent and open minded to be able to support our customers. You can work from your home office or from our offices in Helsinki or Kuopio.

• We will value a background in the veterinary business or having work experience in customer support, especially in the software/IT sector. 

• We also look for candidates with a technical background and an interest in technical support; specifically, familiarity with medical devices and diagnostic equipment is highly valued. 

• You’re a great communicator, proficient in Finnish and English and we highly value other language skills too – you’ll be the first point of contact for customers reporting incidents or requesting changes to their systems so we need people that aren’t afraid to pick up the phone to communicate simple, straightforward advice and recommendations. 

• You put the customer first. We need people that will call when they say they will and go the extra mile to find the right solution.

• You’re process driven – you’ll be triaging tickets coming through according to type and priority, so we need people who can follow the plan and get it right for our customers every time.
  

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎

In addition, we offer:

• The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare

• Competitive compensation and benefits

• Learning and professional growth opportunities

• The tools you need, and enjoy using

• Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person. 

Recruitment Fraud Alert

Nordhealth only communicates with candidates through our Applicant Tracking System (Teamtailor: @ finnishnetsolutions.teamtailor-mail.com) or via official @nordhealth.com emails (e.g. name.surname@nordhealth.com or careers@nordhealth.com). We post roles only on our Careers page, LinkedIn, and trusted job boards. Contact from any other source should be considered suspicious. If you are contacted by someone claiming to represent Nordhealth and you are unsure of their legitimacy, please contact us directly at careers@nordhealth.com. Your safety and trust are very important to us!